Westwing
Role
UI/UX Designer
I was part of a design team that handled extensive user research campaigns, user interface implementations and A/B tests to determine the best solutions for the shop navigation
Overview
We push customers into a world that has great products in some categories but abysmal offerings in many other categories. This was a globally suboptimal decision as customers might think that this is the whole offering in some categories, and they never actually go to the full offering incl. 3rd-party brands, and then they have a bad impression plus we create less GMV.
Current Data available on category icons and mobile navigation bar
Distribution of clicks in the mobile Header (web)
A few Competitive analysis on similar products
Zalando iOS & web
Made.com iOS & web
ASOS iOS & web
Ikea iOS & web
Other Apps that follow the same pattern
We analysed more products, and some of them were slightly deviant
here is a list of other products that were considered:
- Wayfair
- AboutYou
- HM
- Net-A-Porter
- Amazon
Key observations from benchmarks and data collected
Most benchmarks had a full search bar on the Home Page, not just an icon
Categories were represented with pictures rather than icons in competitive product and that increases engagement
- The westwing collection, interior service and club sales were the least clicked in the app navigation bar.
- Amazon has a similar promotion bar, but it’s only visible on the HomePage. It’s not part of the Header on all pages.
- Wayfair has a Cart in the Header. Net-A-Porter has the My Account and the Cart in the Header. All other benchmarks have them in the tab bar.
- Increased click rate on other products
Based on these observations these are some wireframes suggested
High fidelity Result of research and A/B testing
Some wins from this sprint
- More focus on high-performing categories
- Increased attention on growth products – westwing studio, shop the look and neuigheiten
- much cleaner look and feel